We have a 5-day exchange policy, which means you have 5 days after receiving your item to request an exchange. We DO NOT refund.

To be eligible for exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To initiate the exchange process, you can contact us at Ethnicfashville@gmail.com

Please note: Return requests placed on any other medium such as Instagram, WhatsApp, etc. will not be accepted. All follow-up queries will be answered only on the email.

Once a return request has been placed with Customer Service, it usually takes 5 business days to have the product picked from your place and another 15 days to initiate a refund after a successful product inspection by the quality check department. The refund will be initiated in the form of store credits which the customer can use for placing future orders.

You can always contact us for any return question at Ethnicfashville@gmail.com

Any disputes related to the refund must be raised within 48 hours of the refund initiation. After this period, no queries will be entertained.

Damages and issues

• Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

• Please get in touch if you have questions or concerns about your specific item.
• Unfortunately, we cannot accept returns on sale items or gift cards.
• For every second exchange, we charge extra shipping fee of $ 15.00

Refunds

• We do not refund any amount. Please contact us on Ethnicfashville@gmail.com for any further clarifications.